Legal review required:Refunds and cancellations are subject to the terms of each order and applicable South African consumer law.
Before supplier payment or dispatch
Refunds and cancellations are handled in accordance with South African consumer law and the terms of each order.
If an order is cancelled before dispatch, a refund may be processed, subject to any supplier fees, administrative costs, or non-recoverable charges.
If a product is faulty, damaged, wrong, or materially misrepresented, the customer may be entitled to a refund, repair, replacement, or other remedy under applicable law.
Returns must be authorised in writing before shipping back any item.
Any return, freight, inspection, or customs charges may be deducted from the refund where applicable.
Special-order, custom-built, imported, or vehicle-related purchases may be non-refundable once the supplier or logistics stage has been committed.
Refunds are generally processed within 7 to 14 business days after approval and verification of the returned item or claim.
For refund requests, cancellations, or disputes, contact King Kasongo directly using the official support channels on the website and include your order number and supporting documentation.