If you have a complaint, concern, or dispute regarding an order, product, service, payment, or delivery issue, please contact King Kasongo in writing as soon as possible. We will review the matter fairly, request supporting information where necessary, and aim to resolve it promptly and professionally.
If a dispute cannot be resolved directly, it may be referred to the appropriate dispute resolution process or legal remedy available under South African law.
How to complain
Provide the support email, phone number, order or quote reference required, evidence needed and office hours.
Response and escalation
Give realistic acknowledgement and investigation times, the escalation contact, and how urgent border, payment, vehicle or safety matters are prioritised.
Record keeping
Keep the complaint, evidence, decisions, supplier or agent input, refunds and final outcome with the order record.